Student Dormer Experience Process Flow Matrix
An interactive matrix view of the student dormer journey, showing roles and phases.
Filter by Role
Inquiry
Reservation & Initial Payment
Formal Agreements & Full Payment
Document Submission & Onboarding
Ongoing Ops
Inquires about Details
Inquires about condormitel details like pricing, availability, and amenities.
Reserves & Pays Fee
Decides to reserve a slot and pays the initial 10,000 PHP reservation fee.
Pays Full Amount
Pays the balance of 2 months advance and 2 months deposit.
Signs Contract of Lease
Accomplishes and signs the Contract of Lease.
Submits Documents
Submits all necessary documents to the Leasing Coordinator.
Attends Orientation & Receives House Rules
Attends orientation on or before onboarding, and receives House Rules.
On-boards to Unit
Officially moves into the condormitel unit.
Issues Monthly Payment
If move-in is 1st-15th, issues checks/transfers on 30th of prior month. If 16th-31st, issues checks/transfers on 15th of that month.
Assists & Briefs Dormer
Assists dormer, answers queries, and briefs on rent amount, payment terms, and all other details.
Conducts Showroom Tour
Shows the dormer around the showroom units and common amenities.
Receives Payment
Receives the reservation payment from the dormer and prepares an Acknowledgment Receipt.
Remits Payment
Remits the payment to the Finance department.
Handles Full Payment
Receives balance payment, issues receipt, and remits to Finance.
Prepares Documents
Prepares all needed documents, including the Contract of Lease, for signing.
Collects Documents
Collects and reviews all submitted documents from the dormer.
Cascades House Rules
Cascades House Rules to the student dormer during orientation.
Prepares Remittance
Calculates and prepares the lease amount to be remitted to the Unit Owner, less the 8% leasing fee.
Requests Payment
Prepares Request for Payment and asks approval from Leasing Manager, 1-3 days from dormer's payment (30th/15th).
Signs Management Contract
Signs Contract of Lease Management, allowing Ecoglobal to manage the unit. Acknowledges payments go to Ecoglobal first.
Signs Lease Contract
Signs the Contract of Lease agreement with the dormer.
Receives Rental Income
Expects lease income credited to bank account on 5th or 20th of the month, whichever is applicable, less leasing management fee.
Conducts Unit Owner Orientation
Conducts orientation for the Unit Owner once Leasing Management services are availed.
Approves Payment Request
Checks if payment requests are correct and forwards to Finance for disbursement, latest by 4th day from 30th or 15th dates.
Manages Data (Tenant Cloud)
Manages all student dormers information and Unit Owners details in the Tenant Cloud app and database.
Accepts Initial Payment
Accepts the initial reservation payment from the Leasing Coordinator.
Accepts Full Payment
Accepts the balance payment for advance and deposit from the Leasing Coordinator.
Disburses Funds to Unit Owner
Receives approved request and disburses lease amounts to Unit Owner's bank account on the 5th or 20th of the month.
